19 Nov
Just like insurance providers and law firms, IT companies have developed a bit of a mistrust in our industry. Why is that? We have seen many business owners being taken advantage of because of their potential lack of IT knowledge or awareness. When you appoint a company to look after you, it is assumed they will be that expert and provide no-nonsense IT support. But this isn’t always the case.
Transparency
As a business owner or user, you might think to yourself: “Yes, my IT does this and they take care of everything”. While this should be true, it’s not always the case. At Simpl, we endeavour to empower all users, providing them with the knowledge and tools to be successful. The better you understand something, the harder it is for someone to pull the wool over your eyes.
Support
If you wait longer than a full day for a support request to be answered, never mind resolved, you probably have a serious IT support problem. We always aim to entirely resolve any issue within the same day. Our average initial response time is around 15-30-min, from there, we strive to completely resolve critical issues in 1-2 hours tops, depending on the type of issue. Critical issues are always given priority.
Collaboration and Partnership
Once you sign up with us, it’s not game over. We continuously collaborate with clients to understand and plan for their future IT needs. Whether this be a formal business review, a chat when we pop into your office, or a casual lunch. We’re always available and want you to talk to us.
Cheers,
Wes
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