During business evaluation and analysis of a prospective client, it was discovered that the telephone system in place was not a VoIP system. The client had entered a contract with a PABX service provider on a rental contract, without an option to purchase the hardware. According to the client, the system was unreliable and ineffective. A component failure in the PABX was not covered under the existing contract and a quote of R100k was given to replace the part to the client.
To provide the client with a solution that would help the business to continue their operations with no downtime or interruptions.