A prospect was looking for an IT provider that would support them timeously with their IT issues. They expressed receiving horrible turnaround times for responses and this made their daily working lives difficult.
The prospect reached out to us after being referred by one of our clients. They wished to move all IT related services and support to Simpl Solutions.
After an in-depth evaluation of the prospect’s IT setup, Simpl submitted a proposal to cover all core areas including: Support, Cyber Security, and Communication. Our solution included switching to Microsoft 365, which removed all existing email issues. The domain and website hosting was also migrated to our systems, assisting in getting prompt replies for any changes.
Our client became more open to investing in their IT after receiving a positive experience through the start of a partnership. They are now able to receive responses within guaranteed SLA times. We continue to guide our client through completing business reviews on a regular basis.