Unplugged: IT Support Insights

Cloudflare’s outage took major apps offline across the world. Here’s what caused it and what businesses can learn from the disruption.

Equipment is no longer owned, it’s subscribed to. See how service-based products impact cost, control, and risk for South African businesses.

Cross-training strengthens workplaces, improves continuity, and reduces dependency. Here’s how teams stay flexible without burn out.

What 2025 taught us about cloud resilience, cybersecurity, and smarter working, and how to enter 2026 with stronger digital foundations.

The internet isn’t as “everywhere” as we like to think it is. It’s become pretty centralised. And that could be a problem.

Discover how async-first principles transform productivity and collaboration across time zones — without endless meetings.

What if the goal isn’t to run faster? What if it’s to slow down long enough to remember why we started running in the first place?

The landscape of IT support has changed more in the last few years than in the previous decade, evolving beyond just fixing live issues.

The real challenge with AI isn’t capability. It’s execution. Success depends on process redesign, not just tool adoption.

Price too low, and you risk undervaluing your expertise. Price too high, and you may struggle to justify the cost.

We’ve recently seen an increase in receiving emails that look legitimate, and users end up clicking on them.

The great debate: should people work from home or come into the office? The reality? Both extremes miss the point.