Unplugged: IT Support Insights

A client in the finance space paid for Microsoft Teams for years without realising what it could actually do.

Unless a “smart” tool reliably saves minutes (not just offers flashy features), it’s just another admin burden.

Buying cybersecurity insurance is like buying car insurance that only covers accidents until something actually happens.

I recently encountered quite a shocking incident with one of the online stores I regularly buy groceries from.

How do you actually work? Why it’s the first thing we ask. From messy handovers to half-finished forms. You may have an operational issue.

Over the past two weeks, I encountered four separate service failures, each from well-established businesses in the private sector.

I’ve been hearing a lot about South Africa’s manufacturing sector lately, some saying it’s in crisis, others claiming it’s making a comeback.

When we ask you to restart your PC, we promise it’s not just to waste your time, there’s many benefits to in fact save you time.

Everyone’s been shouting about AI. But great tech means nothing if it doesn’t help your business run better.

“When I walk into a business that uses “old technology” I cringe, thinking to myself, “How much time are these people wasting?”

Changing how a company works is like moving a big, living tree to a new garden. You can’t just pull it out and drop it somewhere else.

I remember when I was a kid and going outside to play was the normal and natural thing to do, nowadays cell phones and tablets are fun.