Unplugged: IT Support Insights

Passwords are the most used method of authentication, but they are also one of the weakest. A better solution has emerged: Passkeys.

Between 2019 and 2021, account takeover (ATO) rose by 307%. One of the nefarious ways to get around MFA is push-bombing.

It’s hard to turn around online these days without running into ChatGPT. It has revolutionized the way businesses interact.

Netflix has become an essential part of many people’s daily entertainment routines. Unfortunately, though, it can be hacked.

Is your trash a treasure trove for an identity thief trolling the neighbourhood at night? Many everyday objects can lead to identity theft.

Scheduling appointments is a common activity. Salespeople often set up virtual appointments and will love this new Microsoft Teams feature.

Customers look for convenience. In today’s world that means technology that makes their life easier. Customer-centric companies are 60% more profitable than those that aren’t.

The number of apps and web tools that employees use on a regular basis continues to increase. Most departments have about 40-60 different digital tools.

The need to back up data has been around since floppy disks. Data loss happens due to viruses, hard drive crashes, and other mishaps.

Whether you sell shoes or run an accounting firm, you need some type of technology to operate. Today’s companies aren’t just in the business of selling their own goods and services anymore. They also must master various types of digital tools.

The latest operating system to lose all support is Windows 8.1. The OS was released in 2013 and was officially retired on January 10, 2023.

Microsoft 365 is one of the most popular cloud platforms. One of the handiest apps you get is Microsoft Forms.