Unplugged: IT Support Insights

What would you do if your small business suffered a ransomware attack tomorrow? Do you have a contingency plan in case of a tornado, hurricane, or earthquake?

Threat modeling is a process used in cybersecurity. It involves identifying potential threats and vulnerabilities to an organization’s assets and systems.

Online shopping has become a common activity for many people. It’s convenient and easy, but there are concerns about privacy and security.

Microsoft 365 Copilot is a new tool designed to help users get the most out of their Microsoft 365 apps. It is an intelligent assistant.

Passwords are the most used method of authentication, but they are also one of the weakest. A better solution has emerged: Passkeys.

Between 2019 and 2021, account takeover (ATO) rose by 307%. One of the nefarious ways to get around MFA is push-bombing.

It’s hard to turn around online these days without running into ChatGPT. It has revolutionized the way businesses interact.

Netflix has become an essential part of many people’s daily entertainment routines. Unfortunately, though, it can be hacked.

Is your trash a treasure trove for an identity thief trolling the neighbourhood at night? Many everyday objects can lead to identity theft.

Scheduling appointments is a common activity. Salespeople often set up virtual appointments and will love this new Microsoft Teams feature.

Customers look for convenience. In today’s world that means technology that makes their life easier. Customer-centric companies are 60% more profitable than those that aren’t.

The number of apps and web tools that employees use on a regular basis continues to increase. Most departments have about 40-60 different digital tools.