Do you often feel like you’re stuck, unsure how to fix a problem and abandoned by your current IT support? Do you feel like your problems are ignored or never actually resolved? Whether your business relies on a single internal IT person, or an external technical team, you should never feel this way.
Great business IT support gives you peace of mind, saves you time and resources, and improves your business efficiency and productivity.
|Priority||Example||Response Guarantee||Response Target|
|Critical||Entire Company Offline (Call Us!)||1 Hour||15-min|
|High||Department Offline (Call Us!)||2 Hours||30-min|
|Medium||User PC Offline||3 Hours||1 Hour|
|Low||New User Setup||4 Hours||2 Hours|
A brief overview of some of the IT support services we offer to help you.
RMM stands for "Remote Monitoring & Management", and is the name we give to the software we use to manage all your users and their devices.
This includes proactive maintenance and an easy means to connect to each device remotely to resolve or guide you through resolving your problems.
Simpl has a dedicated and experienced support team, excited and ready to help.
Just log a ticket or give us a call and one of our fanatical support members will be waiting to help solve your issues as quickly and efficiently as possible.
As much as we'd like to always help remotely, sometimes it's just not possible. For example, there's not much we can do if your computer explodes!
When this happens, our field engineers are ready and waiting to pay a visit to your offices. They are well trained and equipped to resolve these rare types of issues.