Do you often feel like you’re stuck, unsure how to fix a problem and abandoned by your current IT support? Do you feel like your problems are ignored or never actually resolved? Whether your business relies on a single internal IT person, or an external technical team, you should never feel this way.
Great business IT support gives you peace of mind, saves you time and resources, and improves your business efficiency and productivity.
Simpl Solutions is by far one of the best tech support companies I have worked with. Their response time is excellent, and the friendly and knowledgeable support techs make it easy to communicate any issues.
– K. Govender, MCG Industries | Quality Systems Administrator.
Priority | Example | Response Guarantee | Response Target |
---|---|---|---|
Critical | Entire Company Offline (Call Us!) | 1 Hour | 15-min |
High | Department Offline (Call Us!) | 2 Hours | 30-min |
Medium | User PC Offline | 3 Hours | 1 Hour |
Low | New User Setup | 4 Hours | 2 Hours |
A brief overview of some of the IT support services we offer to help you.
RMM stands for "Remote Monitoring & Management", and is the name we give to the software we use to manage all your users and their devices.
This includes proactive maintenance and an easy means to connect to each device remotely to resolve or guide you through resolving your problems.
Simpl has a dedicated and experienced support team, excited and ready to help.
Just log a ticket or give us a call and one of our fanatical support members will be waiting to help solve your issues as quickly and efficiently as possible.
As much as we'd like to always help remotely, sometimes it's just not possible. For example, there's not much we can do if your computer explodes!
When this happens, our field engineers are ready and waiting to pay a visit to your offices. They are well trained and equipped to resolve these rare types of issues.
Amanda Sables2023-10-05Good at what they do and the turnaround time is always quicker than they promise.
Ryan Rennison2023-06-30Thanks guys. Great service.
Marco Ferreira2023-06-26Our company Inventta Limited were struggling to find an IT partner that could cater to our specific needs. From day one of being in contact with Simpl Solutions we knew we had found the right fit for us. Service is professional, fast, friendly and efficient and have proven themselves willing to go beyond the scope of the signed agreement at times to ensure the job gets done. The service fee is also highly reasonable and affordable and would highly recommend giving Simpl Solutions a try if you are in the market looking for IT solutions for your business you won't be disappointed. Thanks Richard.
Marleze Vos2023-05-18Simpl Solutions is always ready to assist and quick to respond to any tech problem or question. Very helpful and also a friendly team. Thanks!
Kgothatso Dethanie2023-01-18Simpl Solutions is truly an IT company that makes the hassle of technology Simpl:) Always ready to assist with queries, keeping you in the loop regarding the progress and providing utmost customer satisfaction.
Merlvine Ngqabutho Mzenzi2023-01-13Since joining RMS (we are a refractory producer based in Vereeniging, S.A) 4yrs back, I have had the priviledge of working with Simpl Solutions from Day 1. They took care of setting up my work station before I even knew who they were. They have since gone above and beyond ever since in resolving IT issues for me and my team at our Olifantsfontein branch - from replacing and updating stolen hardware to maintaining our software to our needs; all this they did remotely! You can trust them to take care of your businesses' IT needs (big or small).
Karina Govender2023-01-13Simpl Solutions is by far one of the best tech support companies I have worked with. Their response time is excellent, and the friendly and knowledgeable support techs makes it easier to communicate any issues.
Ryan Rennison2022-10-10Loving the backend support that Simpl Solutions provides. Been using them through lockdown. Our IT challenges (Microsoft settings, firewalls, software, you name it) have a reliable and constant solution. Regardless of the fact that we are Cape Town based, these guys are just an email away from solutions. Thanks Simpl Solutions. Been using you through lockdown and I don't plan on making changes in the future.
Alicia Wilmans2022-06-07Simpl is exactly what they say they are... Simple They made the IT side of our business effortless and continue to do so. They always assist and help us think of ways to better and streamline our business, so we have time to do what we love. They cherish the relationship and have a keen sense of what is wanted and needed. They like to do things proper and to do it right the first time. We would recommend them to any business.
Matsawela Gloria ngubane2022-06-01Good support turnaround