Reactive and Proactive IT Support – Who wins?

Today it’s a fight between reactive and proactive IT Support. Who do you think will win?

IN THE RED CORNER… reactive IT.

It used to be the case that when something broke, you’d call IT support and they’d come rushing in to fix the problem. And that was great. You could judge a company based on its reaction times.

But the problem was, every time an issue occurred, the business would grind to a halt until it was repaired. And nobody ever took the time to look at the bigger picture to work out a better solution.

Today, we do things differently.

IN THE BLUE CORNER… proactive IT.

These days, a good IT partner will spend more of its time working away in the background, making updates, maintaining your system, and managing everything so that problems are less likely to occur in the first place. The less you see your IT partner, the better service you’re getting.

Because in the background they’re spotting and resolving problems before they affect you. They’re looking ahead at how your system needs to grow with your business, and they’re planning for what comes next.

And the result of Proactive IT Support?

• Business is easier for you
• Your people stay productive
• You save money on downtime and big fixes
• And you don’t have to call your IT support often because something has gone wrong… again

Who wins between Reactive and Proactive IT Support?

AND THE WINNER IS… Obviously it’s got to be proactive IT support, hands down. Could your  business benefit from a more proactive IT support partner?

Contact us now or book a session with us here.

We would love to help you out!

Follow us on Facebook and LinkedIn!