AI is changing how IT gets done. Here is exactly where we use it, where we don't, and the promises that don't change.
Every issue you raise is diagnosed, handled and closed by a human. AI never makes decisions about your systems, and it never replaces the technician on the other end of your call.
Advice, reports, quotes and changes to your environment come from our team. We may use AI to work faster behind the scenes, but a person owns, checks and stands behind everything with your name on it.
When our team uses AI, it's on paid, business-grade tools where your information stays private and is never used to train anyone's models. No free public chatbots. What you share with us stays governed by our privacy policy.
Internally, to speed up the slow parts: drafting internal documentation, summarising, research. It makes us faster and keeps our flat fee honest, without changing who does the work.
One day we may add something AI-driven that you would actually interact with, like a receptionist that routes your call or captures ticket details before a person takes over. If we do, it will be clearly identified as AI, a human will always be reachable, and this page will be updated first. Consider it the source of truth.
Questions about any of this? Ask us directly: [email protected]