Microsoft 365 Dynamics | Connecting Building Data with Service Technicians

MacDonald-Miller Facility Solutions makes buildings work better. The Seattle-based contractor not only designs and builds energy-efficient buildings, but it also ensures that they stay that way through post-build optimisation services. Its new connected field service solution lets it know when a building’s system is using too much energy or about to fail and dispatches service technicians with the right information, tools, and parts needed to make a first-time fix.

They use Microsoft Dynamics 365 Connected Field Service and Azure IoT services to respond proactively to potential problems and fix them before they cause disruptions. Dynamics 365 gives their workforce the tools to work more efficiently and improve customer satisfaction.

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