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Case study · RMS, Vereeniging

The factory that stopped
waiting for a technician.

Refractory & Metallurgical Solutions makes refractories in Vereeniging, with a branch in Olifantsfontein. In 2018, Simpl took over their IT and went remote-first, two years before COVID forced everyone else to try.

2018Remote-first, before lockdown
15 minAverage response
2 sitesNo support visits needed
ChinaStaff have worked from there

RMS ran like most factories still do: servers in a room, support that arrived by car, and phones bolted to desks.

Simpl rebuilt it properly. Now both sites are supported from our desk in the Vaal. The branch an hour away has never needed a support visit, new staff arrive to working computers, and stolen hardware gets replaced without anyone making the trip.

When COVID sent the world scrambling to work from home, RMS had already been running that way for two years.

Before
  • Old servers on site
  • Support arrives by car
  • Phones bolted to desks
  • Every fix waits for a visit
Today
  • Data in Microsoft's cloud
  • Fixed remotely in minutes
  • Calls ring on cellphones
  • Nobody waits for a van
"Results that exceeded expectations on cost and performance. After-sales service is excellent." Dennis Brazier, CEO of RMS Solutions
"They took care of setting up my workstation before I even knew who they were." RMS team member, public Google review

The same setup runs at MCG Industries in Johannesburg, Transstore Solutions in the Vaal, and HDS Cloud Accounting in the Vaal.

The wider picture

Not just one factory.

2018 Looking after IT since
15 min Average response time
150+ People supported
30+ Companies on board
All reviews

Fourteen companies,
in their own words.

"They are good at what they do, and turnaround time is always quicker than promised."
Amanda Sables APCC
"From day one we knew we had found the right fit. Professional, fast, and proven to go beyond."
Marco Ferreira Inventta
"Simpl Solutions is always ready to assist and quick to respond to any tech problems. Great team."
Mar-lezé Vos Physiotherapy
"Always ready to assist with queries, and they keep you in the loop."
Kgothatso Dethanie MCG Industries
"They took care of our setup quickly and have gone above and beyond."
Merlvine Mzenzi RMS Solutions
"Response time is excellent. Friendly and knowledgeable support."
Karina Govender MCG Industries
"Just an email away. We have been using them right through lockdown."
Ryan Rennison Move Up
"They made the IT side effortless and helped streamline our business."
Alicia Wilmans MJW Electrical
"Great service and backup. The best thing we did for Mega Pharmacy."
Gary Campbell Mega Pharmacy
"A competent team who address issues in digestible chunks."
Conrad Steyn MCG Industries
"They did an awesome job converting our phone system to Microsoft Teams."
Jannie Schutte My Finance Online
"Results that exceeded expectations on cost and performance. After-sales service is excellent."
Dennis Brazier RMS Solutions
"They helped us reduce our IT budget by 75% while receiving additional services."
Juan Wilmans MJW Electrical
"Their support and customer service have been key to a successful relationship."
Leon Putter Forex People

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